Wuxi XINJE Electric Co., Ltd. and its global affiliates (hereinafter referred to as "XINJE", "we", and "our") understand the importance of privacy to you and respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting personal information to XINJE. This Policy applies to XINJE websites and products and services that display or link to this Privacy Policy. Specifically, this website is operated by XINJE Technology Co., Ltd. (registered at the XINJE Headquarters Office Building in Bantian, Longgang District, Shenzhen), which is the personal information processor for the personal data collected by this website.
This Policy explains how XINJE handles your personal information, but it may not cover all possible data processing scenarios. Information specific to data collection for products or services may be provided in specific privacy notices or supplementary statements issued by XINJE for those products or services, or in notices provided at the time of data collection.
The purpose of this Policy is to help you understand the following:
- How XINJE collects and uses your personal information
- How XINJE uses cookies and similar technologies
- How XINJE discloses your personal information
- Your rights in personal information processing activities
- How XINJE protects your personal information
- How XINJE handles children's personal information
- Third-party providers and their services
- How your personal information is transferred globally
- How this Policy is updated
- How to contact XINJE
1. How XINJE Collects and Uses Your Personal Information
1.1 How XINJE Collects Your Personal Information
**Personal information** refers to any data recorded electronically or otherwise that is related to an identified or identifiable natural person, excluding information that has been anonymized. When you use XINJE products and services or interact with us, we may collect your personal information. The specific types of data collected vary depending on the products and services you use and how you interact with us. You are not required to provide personal information to XINJE, but in some cases, if you choose not to provide it, XINJE may be unable to offer you relevant products or services or respond to or resolve issues you encounter. XINJE will only collect and use your personal information for the purposes stated in this notice. The personal information we may collect includes:
1.1.1 Information You Provide to XINJE
（1）Account registration information. When registering an account, we will ask you to provide relevant personal information, including your name, account, password, email, and contact number.
（2）Personal contact information. When you contact us to provide feedback, suggestions, or inquiries, participate in our online or offline activities, or subscribe to marketing materials, you may provide your contact information, including your name, company name, position, email, and phone number.
1.1.2 Information Obtained During Your Interaction with Us or Use of Our Products and Services
（1）Device and Network Information. We collect information related to your device when using XINJE products and services, such as device type, device name or model, device identifiers, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that may vary by product.
（2）Interaction Record Information. This includes information you directly submit to us while using our website, products, or services and interacting with us. For example, information requests you provide, including query details you input or issues or information you provide to obtain customer support. It also includes your communication records online or via phone, email, and participation in online or offline events.
（3）Log Information. When you use XINJE products and services or view content provided by XINJE, we automatically collect and store necessary log information, such as the time of each service access, the accessed page path, client IP address, and event information (e.g., errors, crashes, reboots, upgrades).
1.1.3 Information from Third-Party Sources and Public Information
Where permitted by law, we may also obtain data from public and commercial third parties or public sources. For example, we might buy statistical data from other companies to support our services.
XINJE may also collect and use non-identifiable data. Non-identifiable data refers to information that cannot be used to determine an individual's identity. For example, XINJE may collect aggregated statistics like website visits. The purpose of collecting this data is to understand how users interact with our websites, products, and services, thereby improving our services to better meet customer needs. XINJE may, at its discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We strive to separate your personal information from non-identifiable data and use them independently. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
1.2 How XINJE Uses Your Personal Information
We may use your personal information for the following purposes:
（1）**Account Creation**: Customers interested in XINJE products and services can create a XINJE account. This account provides identity verification and access management to secure products and services; allows us to contact you and send important notifications, etc. To create an account, we collect the personal information you provide to us, including your name, account, password, email, contact number, and country or region.
（2）**Responding to Your Interaction Requests**: When you visit our website, participate in online or offline events, request changes, or ask for information you requested (e.g., marketing materials, white papers, or subscribe to e-magazines), and contact us with any questions or product information (e.g., providing technical support, feedback, suggestions, inquiries, etc.), we collect the following information from you:
| Data item | Purpose | |
|---|---|---|
| Contact information | Name, email, phone number, address, company name, position, etc., that you provide. | Used to communicate with you, such as sending you subscribed e-magazines, responding to your inquiries, feedback, or suggestions, or sending event gifts to you. |
| Interaction records | Your information requests, calls, emails, and online/offline activity records, etc. | Responding to your requests, such as sending you subscribed e-magazines, receiving your feedback, suggestions or inquiries, and sending event gifts to you. |
（3）Recommend relevant content, products, or services to you. With your consent, we send you information about products and services that may interest you; invite you to participate in XINJE events (including promotions), market surveys, or satisfaction surveys; or provide personalized content and services when you access online platforms like websites or apps. We collect the following information from you:
| Data item | Purpose | |
|---|---|---|
| Contact information | Name, email, phone number, company name, position, industry, etc., that you provide. | Used to communicate with you, based on your consent, send relevant marketing information, invite you to participate in XINJE events, and suggest products or services that might interest you. |
| Interaction records | Records of your interaction behaviors, such as loading web pages, playing videos, downloading PDF files, and sharing to social media. | Understand your areas of interest in our website or products to provide you with more accurate and appropriate information or services. |
| Device and network information | Device type, device name or model, device identifiers, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, etc. | Used for aggregated analysis of website, app, and other online platform visitation results and statistics to continuously optimize your user experience. |
If you do not wish to receive such information, you can unsubscribe at any time following the instructions in the message or through other methods we provide.
（4）Other situations:
- Troubleshoot errors if you choose to send us error details.
- Protect the security of our products, services, and customers or users, and implement and improve our loss prevention and fraud prevention programs.
- Comply with and enforce applicable legal requirements, relevant industry standards, or our policies.
For the above purposes, we may collect the following relevant information from you:
| Data item | Purpose | |
|---|---|---|
| Log information | Request time of the service, request protocol type, client IP address, request success status, requested resource path, client device information (such as device type, operating system type and version), etc. | Fulfill legal obligations, ensure reliable and secure operation of products or services, and optimize products and services. |
2. How XINJE Uses Cookies and Similar Technologies
2.1 Cookie
To ensure the website operates correctly, we sometimes store small data files called cookies on your computer or mobile device. A cookie is a plain text file stored by a web server on your computer or mobile device. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile app. Cookies typically contain identifiers, site names, and some numbers and characters. With cookies, websites can store data such as user preferences or items in a shopping cart.
The purpose of enabling cookies at XINJE is the same as most websites or internet service providers—to improve user experience. With cookies, a website can remember a user's visit (using session cookies) or multiple visits (using persistent cookies). Cookies enable websites to save settings like language, font size, and other browsing preferences for a computer or mobile device. This means users don't have to reconfigure their preferences each time they visit. If a site doesn't use cookies, it treats you as a new visitor each time you open a webpage. For example, if you log in to a site and then navigate to another page, the site won't recognize you, and you'll be logged out again.
XINJE does not use cookies for purposes other than those described in this policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have features to block cookies. However, if you do this, you will need to manually change your user settings every time you visit our website. For more information on how to change your browser settings, please visit the following links:
Internet Explorer Google Chrome Mozilla Firefox Safari Opera
2.2 Web Beacons and Pixel Tags
In addition to cookies, we also use other similar technologies like web beacons and pixel tags on our website. For example, emails sent by XINJE may include a click-through URL that links to content on the XINJE website. If you click on that link, we track the click to help us understand your product and service preferences and improve customer service. Web beacons are usually a transparent image embedded on a website or email. Through pixel tags in emails, we can know if an email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from XINJE's mailing list at any time.
Using our website means you agree to the use of cookies, web beacons, and pixel tags as described above.
3. How XINJE Discloses Your Personal Information
XINJE generally does not disclose your personal information, except in the following scenarios:
（1）When certain services are provided by XINJE’s authorized partners, XINJE may share your personal information with such partners as described in this policy. For example, when partners are entrusted to handle hotlines, send emails, or provide technical support on behalf of XINJE, we require them to use your personal information solely for providing services to you on behalf of XINJE.
（2）We may disclose personal information within XINJE's affiliated companies. We only disclose your information for specific, explicit, and legitimate purposes and only disclose what is necessary to provide services. For instance, to avoid duplicate registrations when you register a XINJE account, we need to verify the uniqueness of the account to be registered.
（3）XINJE may also disclose your personal information to relevant law enforcement or other government agencies as required by applicable laws or in response to legal processes. In certain jurisdictions, if XINJE is involved in reorganization, merger, bankruptcy, or liquidation proceedings, your personal information may also be disclosed to the transaction parties.
（4）XINJE may also disclose your data when there is a reasonable need, such as for enforcing contracts or when we believe it is necessary and appropriate to prevent physical harm or property loss or to investigate potential or actual illegal activities.
4. Your Rights in Personal Information Processing
You should ensure all personal information submitted is accurate. XINJE strives to maintain the accuracy and completeness of personal information and to keep it updated.
Where required by applicable law, you may have the right to:
（1）Access and obtain a copy of specific personal information we hold about you;
（2）Request that we update or correct your inaccurate personal information;
（3）Object to or restrict our use of your personal information;
（4）Request that we delete your personal information;
（5）Request an explanation of our personal information processing rules.
If you wish to exercise these rights, please click here to provide online feedback. For security purposes, you may need to provide a written request. We will verify your identity as required by local law. We may decline requests if we have reasonable grounds to believe they are deceptive, impractical, or may infringe on others' privacy rights.
Where applicable law requires, if XINJE processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawing consent does not affect the legality and effectiveness of the processing of your personal information based on your consent before the withdrawal, nor does it affect our processing of your personal information based on other appropriate legitimate grounds.
5. How XINJE Protects and Retains Your Personal Information
XINJE values the security of personal information. We employ appropriate physical, managerial, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption to ensure data confidentiality, deploy protection mechanisms against malicious attacks, implement access control to ensure only authorized personnel can access personal information, and conduct security and privacy training to enhance employees' awareness of the importance of protecting personal information. We strive to protect your personal information, but please note that no security measures are foolproof.
We retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless an extended retention period is required or permitted by law. The retention period may vary based on different scenarios and products or services. Criteria we use to determine retention periods include: the time needed to retain personal information to complete the business purposes, such as providing products and services, maintaining transaction and business records, improving product and service performance and quality, ensuring system, product, and service security, and addressing possible user inquiries or complaints; whether users consent to a longer retention period; or any special legal or contractual requirements for data retention. We will retain your registration information as long as your account is necessary for service provision. You may choose to cancel your account, upon which we will stop providing products and services associated with that account and delete your corresponding personal information or anonymize it, unless otherwise legally required.
6. How does Xinje handle children's personal information?
Our products, websites, and services are primarily targeted at adults. Children (minors under the age of 14) may not create their own user accounts without the consent of a parent or guardian. In cases where we collect personal information of children with parental consent, we will only use or disclose this data when permitted by law, explicitly agreed to by parents or guardians, or necessary to protect the child. If Xinje discovers that it has collected personal information of children without obtaining verifiable parental consent, it will endeavor to delete the relevant data as soon as possible.
7. Third-party providers and their services To ensure a smooth
browsing experience, you may receive content or links from third parties external to Xinje and its partners (hereinafter referred to as "third parties"). Xinje has no control over such third parties. You can choose whether to access the links, content, products, and services provided by third parties.
Xinje cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy policies of these third parties.
8. How is your personal information transferred globally?
Xinje is a multinational company, which means that the personal information we collect from you may be processed in countries/regions where you use our products or services, where Xinje or its affiliates, subsidiaries, or service providers have establishments, or be accessed from these countries/regions. The data protection laws in these countries/regions may vary. In such cases, Xinje will take measures to ensure that the data we collect is processed in accordance with the requirements of this policy and applicable laws. This includes when personal information of data subjects located in the European Union is transferred to countries or regions outside the European Union that are not recognized by the European Union as having adequate data protection levels, Xinje will use various legal mechanisms, such as signing the standard contractual clauses approved by the European Commission or obtaining your consent to the cross-border transfer of personal information, or implementing security measures such as data anonymization before cross-border data transfers. You can obtain a copy of the EU Standard Contractual Clauses by clicking here. The personal information we collect and process in the operation within the People's Republic of China will be stored within the People's Republic of China.
9. How is this policy updated?
Xinje reserves the right to update or modify this policy from time to time. If there are changes to our privacy policy, we will post the most current version of the privacy policy here. If we make significant changes to the privacy policy, we may also send you notices through various channels, such as posting a notice on our website or issuing a separate notification to you.
10. How to contact Xinje
If you have any privacy complaints or questions and wish to contact the Xinje Data Protection Officer, please click here. Generally, we will respond within fifteen working days. If you are not satisfied with our response, especially if our personal information processing activities have infringed upon your legitimate rights and interests, you may also file a complaint or report to the regulatory authorities such as the Cyberspace Administration, telecommunications, public security, and industrial and commercial departments.
Last updated date: May 2024
